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Terms of Service for Private Commissions

General terms

  • Prices are subject to change based on demand.

  • Please write in a clear and polite manner when messaging.

  • I have the right to reject any order for any reason.


  • Currency accepted is either EUR or USD and can be paid through PayPal or any Belgian payment service such as Payconiq or bank transfer.

  • Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.

  • Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.

Process & Delivery

  • The time it takes to finish your commission varies from 1 week - 1 month depending on factors such as the complexity of the commissioned piece, other work, and job hours.

  • Once the piece is finished, you will receive the full-resolution image. Note that there is no physical product.


  • You get 3 rounds of changes on the commissioned piece included in the price.

  • A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.

  • If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.

  • If your reference is unclear to start with, changes will come at an extra charge.

Copyright & Usage

I Lisa Vanwelden (the artist):

  • I reserve the right to cancel and refund the order at any time for any reason.

  • I retain all copyrights over the commissioned artwork.

  • Furthermore, I will NOT claim the intellectual property (IP) of the commissioned artwork.

  • Likewise, I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.

  • I reserve the right to post the commissioned artwork online, in my portfolio, as well as in publications such as art books


You (the customer/commissioner):

  • You may upload the commissioned artwork on any website and social channels.
    (by proper credits)


  • You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, making prints, etc.)

  • Furthermore, you MAY be allowed to sell the artwork if it is a part of an adoptable. Please discuss this with me prior to paying for the artwork.

  • You may NOT alter the commissioned artwork without my (the artist's) consent.

  • You retain the rights to the intellectual property (IP).

  • You may NOT use the commissioned artwork for commercial purposes.

The following is considered copyright infringement:

  • Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.

  • Claiming the artwork as your own

  • Altering the artwork without my consent

  • In some cases, the commercial rights to the image may be purchased.

cancellation & refund policy

  • If the client cancels the commission during progress, the amount refunded will be on a case-by-case basis and up to the artist’s discretion. I do have a rough basis for refunds:

    • Sketch: 90%

    • Line: 50%

    • Line and Flat Color: 0% (Unless shading was included in the commission, then 15%)

  • No refunds will be given for completed or nearly completed commissions.

  • If for any reason I am unable to start your commission, you will receive a full refund.

  • If you cancel your order before I start it, you can get a full refund.

  • If you are getting a refund, do not request a PayPal chargeback. I will transfer the money back to you myself.

  • If you requested a PayPal chargeback at any point when you were not allowed to ask for a refund. You will lose all the before-mentioned rights to the commissioned piece, and I will have the full right to profit further from it in any way. I will decline the chargeback and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

What would you get?

  • Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission, there might be fewer or more drafts)

  • Sketch and/or final sketches that you must accept before I continue the work

  • Insight and involvement in color plan (depending on the complexity of the commissioned piece)

  •  Full-resolution file (approx. 210 x 297 mm at 300 DPI) of the final drawing. Final file formats are usually PNG.

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